faq's

Frequently Asked Questions

1) Is Cash on Delivery available on the site?

No.

2) How is the total charge calculated?

The final price for your order has the following components:

  • Price of the product inclusive of its packaging & the applicable GST
  • Shipping charge for costs incurred towards logistics inclusive of the applicable GST

3) How can I contact your customer service team?

For customer service inquiries only, please mail us at ecom.emeraldmithai@gmail.com

4) I emailed your customer service team. When will I receive a response?

Our customer service team aims to respond to all emails within 12–24 hours.

5) What if I want to order bulk quantities of any product?

If you would like to order larger quantities of any product, please contact us at emeraldfoods@gmail.com

6) How long will shipping take?

Kindly check our Shipping Policy.

7) Do you offer returns and refunds?

Kindly go through our Returns, Refunds, and Exchange Policy.

8) What if I receive a damaged product?

Please mail ecom.emeraldmithai@gmail.com with your order number, including a video and photos of the fault. The media must clearly show the product is unused and all tags are intact.

9) Will customs and taxes be included in the product price?

Extra charges like import tax, duties, and related customs fees, if applicable, are determined and charged by the customs office of the destination country. These costs are not covered in the payments you made to us. Please contact your local customs office directly for further details.

10) Why hasn't my tracking status been updated?

Your tracking status may take up to 24 hours to update from pre-shipment status.

11) Is it possible to change or cancel an order?

Please contact our team immediately if you need to change or cancel your order. Unfortunately, we cannot make any changes or cancel your order after it has left our warehouse.

12) What payment gateways do you provide?

You can pay for your order using all major payment options including credit card, debit card, net banking, wallets, and UPI through the Razorpay payment gateway.